Troubleshooting the Pump System
If you are having problems with the operation of the
Spring Zone Insulin Delivery System, please perform these basic steps before contacting Technical Support:
PLEASE CHECK THE FOLLOWING
1) Insertion site for:
- Inflammation
- Irritation
- Painful to touch
- Blood in tubing or around the cannula
2) Tubing:
- Blood or air in the tubing
- Leakage
- Improper connection to base
3) Pump:
- Incorrect basal rate
- When was last bolus given?
- Incorrect clock time
IMMEDIATELY REPLACE THE INFUSION SET in cases of:
- An inexplicably high blood glucose level and presence of ketones
- High blood glucose after a correction bolus
- Itching, swelling, pain, or redness at insertion site
- Hardness developing around insertion site
- Blood or tissue fluid flowing back into the tubing
- Cracks or holes appearing in the infusion set
- Occlusion alarm sounded
If you are still having problems or if alarms are being triggered, please contact your local distributor for a faster response or send an email to support@springnow.com with your telephone number. Someone will be in contact with you shortly.
Recommended Action | Probable Cause | Symptom |
Perform priming again, allowing more time for the system to complete the internal tests. | Priming was stopped before the system completed internal tests. | The Alert sign icon does not disappear after performing a prime. |
Perform priming. If the problem persists, replace and fill the Spring Exclusive and perform priming again. | There is a problem with the cartridge. | The Alert sign icon appears in the Suspended screen and you cannot resume insulin delivery. |
Adjust the time and date. | Time and date are not set correctly. | Insulin is delivered at the wrong time. |
Perform priming If the problem persists, replace and fill the Spring Exclusive and perform priming again. | Spring Exclusive is defective or not inserted properly | The pump activating the alarm and “Malfunction “ Alert appears on display |
Lift the cartridge cover release lever and return it to its position, Perform priming If the problem persists, replace and fill the Spring Exclusive and perform priming again. | Problem with the cartridge positioning. | The “open close lever” alarm appears while performing prime. |